urbansparkle.in

FAQ

Frequently Asked Questions (FAQ)

Welcome to Urban Sparkle! We’ve answered some of the most common questions our customers ask. If you need further assistance, please contact us through our Contact Us page.

  1. What products does Urban Sparkle offer?

Urban Sparkle offers a curated collection of stylish and affordable jewelry, including rings, earrings, bracelets, bangles, and other fashion accessories.

  1. How do I place an order?

Browse our products, add your favorite items to the cart, proceed to checkout, enter your shipping details, choose your payment method, and confirm your order.

  1. What payment methods do you accept?

We accept secure online payments through our trusted payment partners. The available payment methods are displayed during checkout.

  1. How long does delivery take?

Orders are typically delivered within 3–7 business days, depending on your location.

  1. How can I track my order?

Once your order is shipped, you will receive a tracking ID via email, SMS, or WhatsApp (where available).

  1. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once dispatched, orders cannot be cancelled.

  1. What is your return policy?

Returns are accepted only for damaged, defective, or incorrect products reported within 48 hours of delivery. Please refer to our Return & Refund Policy for complete details.

  1. When will I receive my refund?

Approved refunds are usually processed within 5–7 business days to the original payment method.

  1. Do you offer exchanges?

If you receive a damaged, defective, or incorrect item, we may offer a replacement, subject to product availability.

  1. Do you ship across India?

Yes. Urban Sparkle currently ships to most locations across India.

  1. Do you offer international shipping?

Currently, we ship only within India. International shipping may be introduced in the future.

  1. How do I contact customer support?

You can reach us through the Contact Us page on our website. Please include your order number if your query is related to an existing order.

  1. Is my payment secure?

Yes. All payments are processed through secure and trusted payment gateways. We do not store your complete card details.

  1. How should I care for my jewelry?

To keep your jewelry looking its best:

  • Store it in a clean, dry place.
  • Avoid contact with water, perfumes, lotions, and harsh chemicals.
  • Remove jewelry before exercising, swimming, or sleeping.
  • Clean gently with a soft, dry cloth.
  1. How can I stay updated on new collections and offers?

Follow Urban Sparkle on social media and subscribe to our newsletter to receive updates on new arrivals, exclusive offers, and special promotions.

If you have any questions regarding these Terms & Conditions, please contact us:

Urban Sparkle

Email: support@urbansparkle.in (urbansparkle07@gmail.com)

Website: https://urbansparkle.in


Join the Urban Sparkle Family


Thank you for choosing Urban Sparkle. We are delighted to be part of your style journey and look forward to helping you discover beautiful jewellery that lets your unique personality shine.
Urban Sparkle — Crafted to Shine. Designed for You.

URBAN SPARKLE

For Other Queries:

.Contact us

.Shipping Policy

.Return & Refund policy

.Privacy policy