urbansparkle.in

Return & Refund policy

Return & Refund Policy

Effective Date: August 5, 2026

At Urban Sparkle, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns only under the following circumstances:

  • You received a damaged, defective, or incorrect product.
  • The return request is submitted within 48 hours of receiving the order.
  • The product is unused, unworn, in its original condition, and returned with all original packaging, tags, and accessories.

To request a return, please contact our customer support with your order number, a description of the issue, and clear photos of the product.

Items Not Eligible for Return

The following items cannot be returned:

  • Products that have been used, worn, or damaged after delivery.
  • Products without original packaging or tags.
  • Products damaged due to improper handling by the customer.
  • Customized, personalized, or made-to-order products (unless they arrive damaged or incorrect).
  • Return requests made after the specified return period.

Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error, such as receiving a damaged, defective, or incorrect product.

Replacement Policy

If you receive a damaged, defective, or incorrect item, we may offer a replacement instead of a refund, subject to product availability.

Cancellation Policy

Orders may be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For return, refund, or replacement requests, please contact us through the Contact Us page on our website. Please include your order number and relevant details so we can assist you as quickly as possible.

Thank you for choosing Urban Sparkle. We value your trust and are committed to providing a smooth shopping experience.

If you have any questions regarding these Terms & Conditions, please contact us:

Urban Sparkle

Email: support@urbansparkle.in (urbansparkle07@gmail.com)

Website: https://urbansparkle.in


Join the Urban Sparkle Family


Thank you for choosing Urban Sparkle. We are delighted to be part of your style journey and look forward to helping you discover beautiful jewellery that lets your unique personality shine.
Urban Sparkle — Crafted to Shine. Designed for You.

URBAN SPARKLE

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